What would you have done if the Pizza Hut delivery boy had given you something which you hadn’t ordered? Most probably, you will argue or you will complain or you will give a written complaint, but, will you go to consumer court and book a complaint? Most probably, no will be the answer, but not for this Jain family living in Sector-32, Chandigarh. Pizza Hut paid Rs 30,000 as compensation for delivering non-veg pizzas instead of veg ones.
What had happened?
This Jain family ordered veg pizzas from Pizza Hut like they usually do. After eating the pizzas, they realized that instead of veg, they were given non-veg pizzas. These people were pure vegetarians and abhorred any kind of meat preparation, so this was unacceptable and unpardonable blunder for them. They came to know about this when they compared the invoice with the products. So due to a person’s mistake, their religious sentiments were hurt.
Achal Jain moved to the consumer forum regarding this matter. Pizza Hut franchisee pleaded that there was no deficiency in their service and they had delivered vegetarian pizzas to the customer. Because of the clerical mistake, non-vegetarian was written on the invoice. They argued that complaint has been filed on frivolous grounds.
But the franchisee was not able to prove its argument with evidences and had to cough up 30,000 bucks with bill refund of Rs 605 and Rs 7,500 to cover the litigation costs. According to forum, “the act of the company and its franchisee in supplying the non-veg pizzas instead of veg pizzas at the residence of the complainant and resultant consumption of the same by the complainant and his family members amounts to deficiency in service.” So Pizza Hut paid Rs 30,000 as compensation for delivering non-veg pizzas instead of the veg ones. They learnt the importance of taking an order correctly, through a very ‘costly’ lesson.
I agree with the verdict because one should get what they ordered. If this is not deficiency in service then what is? This was the article answers the question why Pizza Hut paid Rs 30,000 as compensation for delivering non-veg pizzas instead of veg ones. This serves as a lesson for other companies.